Returns and refunds

[vc_row][vc_column width=”2/3″][vc_column_text]Returns and refund policy.

We really hope that you love our products as much as we love creating them. If you choose not to keep the product(s) ordered please return in perfect condition (unused/ unwashed/unfilled with water) with the packaging, labels and any other additional features, within 14 days from the delivery date.

We cannot cover the cost of any postage on returning these products, and be sure to use a reliable courier, as we are not liable for these products until we have received them.

Once the item has been received we will verify all the above conditions have been met, after which you will receive a confirmation email.

We will refund all monies excluding the postage into the same card used to place the order.

If you have received a faulty product, the total refund including postage will be refunded back to you. Please note that all items are individually hand made so there may be signs of craftsmanship which the image hasn’t captured. However, we try our best to provide you with exact images of the products.

We are not liable for any damage caused to the products once used, and this will void you right for a refund/ replacement.

We cannot not refund or exchange bespoke/ personalised items.

Please contact us and we will provide you with the details of what to do next.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”4404″ img_size=”full” alignment=”center” style=”vc_box_rounded”][/vc_column][/vc_row]